FamilySource Center Los Angeles
The HPP 2.0 program is designed to prevent new cases of homelessness by stabilizing and working with families in need of emergency financial assistance and intervention to prevent eviction and homelessness. The Housing Stability Advisor will conduct assessments, determine eligibility, develop individualized case plans, provide financial coaching, provide landlord/tenant mediation, link families with community-based housing and service resources, and manage financial assistance funds (i.e. rental arrears, utility arrears, security deposit, rental assistance) along with case management services in conjunction with community partners in order to support clients in their financial stability. The Housing Stability Advisor will provide resources and training regarding housing and eviction prevention to case managers and will also oversee and support case managers in providing housing resources.
- Conduct assessment tool to verify client eligibility to determine the need for “brief” or “full” services.
- Case management and financial coaching services in the areas of, but not limited to: financial coaching, housing stabilization, money management, community integration, employment linkage, benefits establishment, linkage to community providers for substance abuse, primary and mental health care, and all other services needed to assist clients in reaching their customer service plan goals.
- Provide referrals as well as take referrals from legal services with the goal of preventing evictions.
- Provide strengths-based case management and service coordination services designed to assist clients in obtaining and maintaining stable housing.
- Conduct housing inspections to ensure they meet habitability standards.
- Develop individualized Customer Service Plan for “full service” clients in collaboration with client to address barriers and establish action steps to achieve short and long-term goals.
- Accompany families to housing appointments, assists families in their housing search, housing location services and assist with housing documentation.
- Review the housing intake and assessment for each family to determine housing needs, service/support needs. Develop and implement an individual Customer Service Plan for each client.
- Facilitate access to services required to foster housing readiness (credit repair, legal aid, housekeeping, money management, tenant rights and responsibilities, etc.) as needed.
- Leverage housing location services, to identify housing resources and develop relationships with property managers, property management companies, and landlords.
- Provide information and instruction to clients regarding how to complete a housing application, housing search, tenant rights and responsibilities, including: observation of rental agreement rules, and being a good neighbor, especially when needing to relocate from current housing.
- Provide on-going case management support to assess progress and ensure Customer Service Plan outcomes are met or changed as needed.
- Conduct crisis and risk assessments in consultation with supervisor/clinical staff.
- Utilize evidence-based practices in service delivery such as intensive case management, Motivational Interviewing, Harm Reduction, Critical Time Intervention and Housing First practices.
- Maintain documentation standards as set forth by the program contract and El Nido Family Centers’ policies
- Complete progress notes on every face to face/ telephone contact with client or collateral contact
- Conduct and document comprehensive assessments of potential participants
- Develop Customer Service Plans for each participant based on elements from the comprehensive assessment/housing assessment tools
- Collect all necessary documentation needed to support assistance provided
- Find temporary housing opportunities for eligible participants and identify permanent housing options for program participants
- Determine and recommend to supervisor the level and duration of financial assistance for eligible participants
- Prepare requests for financial assistance and submit all required documentation to supervisor for approval
- Manage and track financial assistance funds
- Collaboratively work with Housing Partners to find permanent housing options for program participants
- Interface with landlords whenever necessary to mitigate issues or advocate for participants
- Providing appropriate resources, tools, and counseling to assist participants in achieving their case plan goals; making referrals for services and following up to ensure that the referrals were completed; and tracking and documenting participant progress.
- Work closely with other agency programs or departments to maximize participant outcomes, program goals and agency mission; i.e, work collaboratively with El Nido’s Family Source Case Managers to assist participants in accessing housing and related resources
- Maintain close collaboration and communication with formal partner agencies for the program (Legal Aid, Work Source Centers, DPSS, family shelters, etc.)
- Document and maintain up-to-date information on services provided to participants
- Maintain electronic and hard copy case records
- Prepare and submit monthly program update and financial assistance tracking reports
- Performs other job duties as assigned.
These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this job. Individual abilities may result in some deviation from these guidelines.
To perform effectively in this position, the incumbent must have:
- Bachelor’s degree in Social Work or a related field.
- Experience working with housing and/or homeless population preferred.
- Maintain and execute confidential information according to HIPAA standards.
- Homeless services, case management, mental health (preferred), and permanent supportive housing experience.
- Flexible work schedule to include some evenings and/or weekends as needed.
- Possesses a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs.
- Strong written and verbal communication skills.
- Highly motivated self- starter with the ability to coordinate multiple projects/ tasks simultaneously in a high-pressure, fast paced environment and work independently.
- Strong ability to effectively resolve and cope with immediate crisis situations.
- Proficient use of computers, Microsoft Office and any other database software(s) used to track service delivery.
- Knowledge of community resources available in various neighborhoods, particularly those in SPA 6/South Los Angeles.
The incumbent must be able to perform this job safely, without endangering the health or safety of him/herself or others.
El Nido’s management may change this position description at any time, according to business needs.
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